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Technician, IT Hotline (m/f/d)

MED-EL Elektromedizinische Geräte GmbH
Full time
IT, Computer Science
1 month ago

MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 100 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 2300 employees around the world. In support of our continuing growth, we currently have an open position:

Your Tasks

  • First point of contact for users of our IT via telephone and ticket system
  • Supporting users, troubleshooting and providing devices and services
  • Answering user questions
  • Independent and joint processing of various topics within the team as well as expansion of the knowledge database
  • Forwarding of own and external suggestions for improvement to the appropriate departments

Your Profile

  • Completed education (apprenticeship, HTL) or professional experience in the IT area; career changers with interest and IT affinity are welcome
  • Experience in user and rights assignment is helpful
  • Very good English and German language skills
  • Good communication skills and enjoy working in an international team
  • Motivated personality with perseverance, initiative, and customer orientation


Salary will be determined based on professional experience; the formal minimum salary according to Collective Bargaining Agreement is € 30,974.16).